1. The Company registration number 3-102-841524, having address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose established in 2021 and based in Costa Rica, is a leading online bookmaker, providing up-to-date software and a highly competitive gaming experience to a large number of customers, as well as a wide range of sports. Our activities are fully approved and regulated by the laws of PAGCOR, known for its reliability and guarantee, and one of the most advanced in the betting industry. At the Company, we strive to constantly improve our services and products, and with our experienced management team, we are able to offer innovative top products that set us apart as a leader in the online betting market.
2. These terms and conditions apply to the usage of The Pokies gaming platform through means of internet-enabled mobile, desktop and other devices by you ‘the player’.
3. These terms and conditions are legally binding between you ‘the player’ and us ‘the operator’ of The Pokies gaming platform.
4. Upon registering your account, these terms and conditions come into force and you imply that you agree with them.
5. You should read these terms and conditions in their entirety before registering an account. If you do not agree with anything stated you should stop using The Pokies platform immediately.
6. We reserve the right to make changes to the Terms of Use at any time. The Terms of Use may be changed for a number of reasons, including, but not limited to, customer service reasons, complying with applicable laws or regulatory guidance.
1. You may only use the Services if:
a) You are of the legal gambling age in your jurisdiction of residence.
b) Online gambling is lawful in your jurisdiction. You are solely responsible for ensuring your use of the Services complies with applicable laws.
2. We may request proof of age or identity at any time and may suspend or restrict access until satisfactory documentation is provided.
3. By using the Services, you acknowledge that gambling involves financial risk and that you may win or lose money.
4. You confirm that your account is registered in your own name, that all information provided is accurate and complete, and that you have not been previously excluded or had an account closed by us where such exclusion would prohibit further use.
5. You must use the Services solely in a personal, non-professional capacity for recreational entertainment.
6. We reserve the right to retain funds, void wagers, cancel bonuses or winnings, and suspend or close accounts where there is evidence or reasonable suspicion of fraud, system manipulation, automated play, bonus abuse, game malfunction exploitation or other prohibited conduct. Pending promotional winnings may also be void where the underlying promotion has been cancelled or forfeited.
1. Fair Play
The Services are provided for lawful and fair recreational gaming. By using the Services, you agree not to engage in any conduct that provides, or is intended to provide, an unfair, artificial or unintended advantage over the Company, its gaming providers or other players.
2. Prohibited Conduct
Without limitation, the following activities are prohibited:
3. Advantage Play
The Company reserves the right to investigate any activity that, in its reasonable opinion, constitutes advantage play or otherwise compromises the integrity of the Services.
Advantage play includes, but is not limited to, conduct designed to exploit:
For the avoidance of doubt, the Company does not prohibit players from making wagering decisions based solely upon information that is intentionally displayed to all participants during the ordinary course of play, provided that such conduct does not involve any prohibited activity described in these Terms.
4. Live Casino Games
The Company is committed to maintaining fair gaming and reserves the right to investigate any activity that, in its sole discretion, appears to exploit game mechanics, technical features, promotional offers, or operational weaknesses.
The following activities are prohibited and may result in bets, winnings and bonuses being voided or forfeited, and the suspension or permanent closure of the account:
The Company reserves the right to monitor, investigate, suspend, void, or refuse any bet, transaction, bonus, or withdrawal where such activity is identified or reasonably suspected. The Company's decision regarding Advantage Play and Prohibited Betting Practices shall be final.
5. Investigation
Where the Company reasonably suspects prohibited conduct, it may conduct an investigation, including reviewing gameplay records, betting history, account activity, device information, network information, communications, security logs and game recordings.
The Company may request additional information from the player during an investigation.
6. Protective Measures
Where the Company reasonably believes that a player has engaged in prohibited conduct, it may, subject to applicable law:
7. Standard of Determination
The Company will determine whether prohibited conduct has occurred based upon all available evidence, including game records, technical analysis, provider reports and other relevant information. Any action taken by the Company will be proportionate to the nature and seriousness of the conduct.
8. Good Faith
Nothing in this section shall prevent players from employing lawful betting strategies, bankroll management techniques or making wagering decisions based upon information intentionally made available by the game in accordance with its published rules. This provision is intended to prevent the exploitation of unintended vulnerabilities, errors or circumstances, and not to restrict legitimate gameplay.
9. Provider Rules
Where a game is supplied by a third-party provider, the provider's game rules and integrity requirements form part of these Terms. If a provider determines that a game has been affected by fraud, manipulation or prohibited advantage play, the Company may take any action reasonably necessary to protect the integrity of the Services, including the measures set out above.
1. When opening an account for the use of our gaming services you may be asked to provide us with personal information such as your name, date of birth, email and phone number. These details must be correct and we reserve the right to request documentation proving such.
2. You may update your contact details from time to time by contacting customer service or by changing them within your profile section of the site.
3. By opening an account you accept the risks associated with our service and that The Pokies are not liable for any financial damages.
1. Deposits are available in your account within a reasonable time after we have confirmation that the funds have been transferred from your financial institution or virtual currency wallet.
2. Deposit amounts shall not exceed the given amounts advised in our payment methods section.
3. On occasion, we may ask you to provide evidence regarding your personal information and transactions.
4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion.
1. We will endeavour to process your withdrawal request as fast as possible however some withdrawals may take longer than others, if you have any concerns please ask live support who can provide you with an update.
2. Once we process your withdrawal request, it is no longer under our control whether the funds are received by your financial institution. Upon request, we will provide evidence of our transactions and will facilitate by the means at our disposal to ensure you receive your funds in their entirety.
3. If a withdrawal is rejected by your financial institution and returned to us, we will contact you and do our best to provide you with an alternate means to receive your funds.
4. To make a withdrawal a player must play through the deposited amounts before the withdrawal (1x for PayID, 3x for Credit Card). This is to ensure we are conducting our business in line with relevant anti-money laundering laws.
5. We don’t charge any fees in regards to withdrawals but kindly note that your financial institution might.
6. The casino is not a registered financial institution so shouldn’t be treated as one. Your account will not gain interest and no conversion services will be offered.
7. We reserve the right to check your identity before processing payouts and hold funds for the time needed to validate documentation.
1. If you have breached any of our terms and conditions or if we have evidence that we suspect you have breached them, we reserve the right at our discretion to suspend your account and withhold funds.